Penelope Rance

My UX research & design ramblings

Educating the Wider Team

Recently my department has had a restructure, which has bought together eight centres of excellence to create a large Customer Experience department.

It is a big change for us, but one that I think is very exciting and hopefully will allow us to really make a difference for our customers.

However this change means that I now have a lot of new colleagues to educate about UX research. What it is, why we do it and what the process is.

I started by putting up invites to research sessions in the group chat, but I have realised that if you do not already know what UX research is then you might not bother to make the time to join me for live sessions.

So I have started to write articles for the department newsletter. This is good but only if people engage with it.

I also run a small meeting which I use to report back to the product managers each month and talk to them about their expected workload and how I can support them. With all the changes I am going to be inviting more people from some of the new departments we now work with to this meeting.

And lastly, because I had been posting invites in the group chat I was invited to present my findings back in the group weekly meeting. This was a great way to introduce everyone to what I do and give a flavour of the findings without going through the whole report.

I am hoping I can do more of these as we go.

Although this is what I am doing now, I am always on the look out for other ways to pass on my knowledge so I may well add to this list in the future.

When I first came across UX research I was told that actual research is only a tiny part of the job and most of your time is spent educating people around what and why we do research.

It is only now that I find for myself that this is very true.

⟨⟨ Previous | Blog home | Next ⟩⟩

Contact Me

If you have any questions about my work please feel free to contact me.

Email me on peneloperance@gmail.com or find me on Twitter or Linkedin.


Sign up to The UX Life Chose Me Newsletter and get the most interesting UX Research articles, videos and podcasts from across the web straight into your mailbox once a month.